What do I need to get started with Supanet Business Broadband?

To get broadband you need to be in a broadband enabled area and have a suitable, BT telephone line. If you do not have a BT telephone line then we can quickly provide one for you. You will also need specific broadband hardware e.g. a business router which is available to buy and comes pre-configured with your details when you sign up to Supanet.

Will I be able to get true 8Mbps download speeds?

Depending on your package, Supanet will provide the fastest possible connection speed, up to 8Mbps, that your current phone line will reliably and consistently support. The actual download speed received will depend on a number of factors, such as the quality of your phone line and the length of the line between your home and the local phone exchange.

Although the connection speed will be set during the installation period, the actual speed at which you can download will also vary depending on a number of factors. Actual download speeds will be no higher than 7150Kbps (approx 7.1Mb). Speed may then be limited by, for example, general congestion on the Internet or a number of heavy broadband users connecting to the same telephone exchange as you.

How do I know what line speeds I will get?

Simply enter your telephone number in the broadband availability checker and we will test your line and give you an indication of the download speed that it will support based on an estimate of line length. Due to line quality issues which only become apparent once your service is activated, the maximum speed may be below the original indication provided prior to ordering.

During the first 10 days of service your line will fluctuate and you may get intermittent connection issues as it is tested to determine the fastest speed that it will support. You are more likely to stabilise at a higher speed if you leave your router on continuously or connect to the broadband service as much as possible. We recommend connecting your ADSL router to a BT Master Socket (where available) to maximise performance and stability.

Is it true that some modems will not work with up to 8Mbps speeds?

Yes, some USB modems may not be compatible with these higher speed services. If you have incompatible modems you will need to upgrade your hardware before you can utilise these new products. See our broadband hardware page for compatible routers.

What are the payment methods I can choose from?

You can pay by direct debit, Visa or MasterCard.

How do I sign up to Supanet and what is the order process?

You can sign up to any of the Supanet products by calling the Sales line on 0800 1388008 between the hours of 9am and 6pm Monday to Friday.

The process is as follows:

• Select the right package for your business needs with help from one of our expert advisors.
• Submit your BT telephone number for a broadband line test to determine whether you can receive broadband at your required property.
• Choose whether to purchase a recommended pre-configured router from Supanet with your order.
• Your order will be submitted to BT so that the broadband service can be activated on your phone line. This can take up to 10 working days from the date on which you register.
• Once BT has confirmed the line has been provisioned, if you have purchased a router from Supanet we will send out a pre-configured, tested business router pack to your registered address.
• Once you receive your business router pack you will be able to set up your connection by simply plugging in the router and instantly begin using the Supanet service.
• If you are using a third party router then follow the set up instructions received with your router.
• The billing process will also be initiated when you receive your pack.
• If you have any additional questions please call our Sales line and our UK based advisers will be happy to help you with any queries you have.

What do I get when I purchase a router from Supanet?

The router will include the following items:

• A Business Class Router, with built-in firewall.
• Broadband filters.
• A cable to connect the modem to your computer.
• An RJ11 cable to connect the router to one of the Broadband filters.
• CD Installation Software.
• Simple set-up instructions on how to plug in, no technical knowledge is needed as we fully test and pre-configure your personal details before we send to you.

What is the name and brand of the Supanet Business Class Router?

Supanet only use professionally recognised equipment so that we can offer you the ultimate in business broadband. The router is a Netgear Rangemax ™ and offers you the very best in top of the line business class equipment. The Netgear router is fully packed with business quality features including an inbuilt firewall to protect your internet connection from intruders. For a full list of features please click here.

What happens after I've registered to Supanet?

You will receive an online confirmation after registering. You will also be sent a confirmation email. Your order is then sent to BT to enable Supanet Business Broadband on the specified line. Once Supanet receives confirmation from BT that the line is enabled, a further email is sent to inform you and the pre-configured business router is despatched to you at this time.