We can generally transfer all lines except for those provided by cable line operators such as Telewest & NTL. To find out if you have a line that can be transferred dial 17070 from your phone and if you hear your number read back to you, then your line can be transferred. Alternatively call us on 0800 1388 008 and we will be happy to find out for you.
Yes, we can install new phone lines. Simply call us on 0800 1388 008 for further information.
We buy your line services from BT Openreach on a wholesale basis and, by being efficient, we can pass on the savings to you. This way, you can save up to 21% on business line rental compared to BT.
Yes, Supanet Business provides digital and ISDN lines, with rental up to 21% cheaper than BT.
Supanet Business is focused on providing premium quality services to businesses, professionals and home workers; however, we also accept orders from residential customers.
You can keep the maintenance of your system with the same company you already use but route your calls through us and make great savings. Usually there is no need to make any changes to your system, by placing Carrier Pre Select on your line, calls will automatically be routed by us. If you have any questions, please call us on 0800 1388 088.
We bill monthly and collect amounts owed on the 7th day of the following month by direct debit. Calls are billed in arrears and line rental is billed in advance. For the first month of line service we will bill pro rata from the date of go-live to the end of the month.
There is an industry standard 2 week lead time for calls and line orders to go live. If you order calls and line rental then both services will go live on the same date.
If a visit is to fix a BT fault then there will be no charge. If the visit is to fix a fault which is not the responsibility of BT then the visit will be chargeable to you, the following rates apply;
Call-outs to repair faults unless specifically mentioned below; network, cabling, dropwire or underground feeds outside the customer's property including the Network Terminating point (Master Socket).
| Normal working day | All other times except Sundays & Public Holidays | Sundays and Public Holidays | |
|---|---|---|---|
| Per call out | £85.00 | £110.00 | £130.00 |
| Per hour (or part) | £55.00 | £85.00 | £100.00 |
| Minimum period charged | 1hr | 1hr | 1hr |
A visit charge will be applied if the line rental service was damaged by someone at the customer's premises, or due to theft, loss or removal of equipment or in the case of equipment owned by the customer or leased by the customer from a third party.
Items of equipment will be charged separately.
